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Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013).

If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund, with a further 14 days thereafter to return the goods. Please supply a copy of your Proof of Purchase detailing the purchase date is within 14 days and we’ll give you an exchange or refund, as long as your returned product meets criteria below:

• The goods must be unused and in original condition
•  All original packaging present

Please note: If you change your mind about a purchase, or you order incorrectly through no fault of Briants of Risborough Ltd, only the cost of the goods and not the original postage charge can be refunded. 

When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:

• Products customised by affixation of your name or logo or other personal details such that we are unlikely to be able to supply them to other customers
• Digital products after you have started to download or stream these
• Services, once these have been completed, even if the cancellation period is still running
• Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them
• Sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them
• Any products which become mixed inseparably with other items after their delivery.

How long do consumers have to change their minds?

If you have bought goods you have 14 days after the day you/or someone you nominate receive(s) the goods, unless:

• Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.
• Your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.

How to request a return and refund/end your contract (Including if you are a customer who has changed their mind)

Tell us you want to return the item(s)/end the contract. Please let us know by doing one of the following:

• Phone or email. Call customer services on 01844 343663 or 01844 345975 or email us at info@briantsonline.co.uk Please provide your name, home address, details of the order and, where available, your phone number and email address.
• By post. Simply write to us at our address, including details of what you bought, when you ordered or received it and your name and address.

Faulty goods/products are handled in accordance with the terms of the Consumer Rights Act 2015.

In the first instance we would ask that consumers contact our Customer Service or Technical Team for advice or (where applicable) consult the handbook/manuals provided with the goods/product. Contact us on 01844 343663 or e-mail info@briantsonline.co.uk.

• If you are a consumer and your product develops a fault which has been verified by ourselves within 30 days of purchase we will offer an exchange or refund in full.
• Between 30 days and 6 months we are entitled to carry out a single repair, if the fault still exists or the same fault returns thereafter and within 6 months of purchase we will refund or exchange the product.
• If a fault develops after 6 months from the date of purchase but falls within the warranty period we will repair the item.

In all instances a copy of your Proof of Purchase will be required.

When we will pay the costs of return.

We will pay the costs of return:

• If a product is verified by us as faulty or mis-described.
• If you are ending the contract because we have told you of an upcoming change to the product or these terms.
• An error in pricing or description.
• Because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return/return the goods yourself.)

What we charge for collection.

If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection, plus an administration charge of up to £25.

How we will refund you.

If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment (credit card, debit card, cash, bank transfer or PayPal).

Deductions on Refunds

When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:

• We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
• The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered quicker at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
• Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

When your refund will be made.

We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:

• If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, read clause 12 in our Terms and Conditions.
• In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
• Please be aware that we’ll only process your refund once the item has been returned and has been checked.

*****Our dispatch and lead times are occasionally subject to change, and can vary depending on the volume of orders we are dealing with as well as unforeseen staff shortages, transport issues etc. In these instances we will communicate this as clearly as we can, either in a message at the top of our homepage or at checkout before payment is taken. Many thanks. *****

Your order is important to us. We make every effort to deliver your products as quickly as possible.

Items ordered for ‘LOCAL DELIVERY’

At Briants we offer a Local Delivery Service at very competitive rates. All Local Deliveries are made on our own fleet of vehicles by one of our professional drivers. Orders can be placed in store, over the phone or through our website. If ordering through our website, please select local delivery at checkout and the correct delivery charge (if applicable) will be assigned based on your postcode. Please note delivery of outdoor items such as fencing are ‘curb-side’. For fencing or building materials, please let us know if you require notification in advance of delivery, if we receive no instruction, goods will be delivered asap and left in a suitable place at your property. If we are delivering items such as garden machinery which can’t be reasonably left outside, then we will always make contact prior to delivery.

Items ordered for COURIER DELIVERY OR POSTAGE

Orders placed Monday to Friday before 2pm will generally be shipped within 24 hours where possible, however there may be instances where this is not possible. The carrier used is determined by the order weight/volume and value of the order. Small, low value items will be shipped via Royal Mail. Large volumes or high value orders will be shipped via DPD, Fedex or other courier, on a tracked and signed for 48 hour delivery service (weekdays only). There may be some instances where circumstances beyond our control mean that courier/Post Office isn’t running to time, such as broken down vehicles or heavy traffic etc. On some occasions when customers are not home the couriers may return goods to us, deliver to a neighbour or a local pickup point at the discretion of the courier company. A signature/photograph will be required for items that are not posted via Royal Mail standard post so please provide a contact telephone number and delivery instructions where appropriate.

*In the unlikely event that we have an issue with the product or stock level we will contact you as soon as possible. In all instances a confirmation e-mail will be issued notifying you that the item has been dispatched.

Items marked as ‘Restricted Delivery’

Some items on our website will be marked as ‘restricted delivery’, this means the item can only be shipped to UK mainland addresses and we will be unable to ship to Scottish Highlands, Ireland, Isle of Wight as well as other UK Islands etc.

Items NOT Available for Shipping

Some items are not available for shipping, for example gas cylinders or pre mix fuels. These items can however be purchased in store and must be transported from site by the consumer. Likewise, bulky items such as fence panels are only available for click and collect or local delivery (on our own vehicles) and due to the physical size of the product can’t be shipped UK wide by our courier. 

Please contact us with any questions you may have. 

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Gardeners/Landscaping/Fencing contractors.

• Haddenham Fencing Ltd  – Mark Cox – 01844 340337  / 07855 504545  info@haddenhamfencing.com

Based in Haddenham, Mark can cover all aspects of your fencing needs.  You will also be guaranteed to receive friendly and efficient service.

You can visit Haddenham Fencing’s website for more information on the type of work carried out, as well as view a portfolio of some recently completed projects.

To arrange a no obligation quote, or for any other information please call or email Mark and he will be pleased to discuss your requirements. 

• James Gardner Landscapes – 07961856876 jamesgardnerlandscapes@gmail.com

Operating within around 20 miles of Princess Risborough, we offer a wealth of experience in the industry. We will install or repair domestic or agricultural fencing, as well as decking. We will also undertake general  garden maintenance to keep your garden looking it’s best.

• M S Roberts – Mark Roberts – 07894279452   markroberts1974@sky.com

‘At M.S Roberts Landscaping we pride ourselves on the quality of our work and provide an excellent customer service. The majority of our work comes from customer recommendation, a fact we are very proud of.
M.S Roberts Landscaping based in Aylesbury, Buckinghamshire provide professional Hard and soft landscaping and garden maintenance services. We are also experienced in install of domestic fencing, hanging gates/gate automation, pergolas and install of agricultural stock fencing and post and rail. We have been established since 2007 and cover Aylesbury and surrounding areas within a radius of approximately 15 miles. 
 We turn up when we say we will, and get the job done. We are always on hand to provide you with help and advice and answer any questions you may have.
A portfolio of our work is available on request together with references from previous satisfied customers.’

• Mark Nicholson Fencing.  – 01844 299170 (home) 07889272312 (mobile)  hyalif@aol.com

“We are a professional team of tradesmen specializing in Agricultural and Domestic fencing. As well as fencing we are also fully set up to do tree/ hedge work and stump grinding, with access to heavy machinery for larger tasks. We have a wealth of knowledge and experience in the industry. Our quality of work and attention to detail are second to none, and we take huge pride in everything we do. We usually operate within 25 miles of Haddenham (HP17 postcode) but will also from time to time take on jobs further afield, so please get in touch via telephone or e-mail to discuss your requirements.”

• C.J Shurrock – 07881 816216

”Experienced fencing contactors offering a friendly service and high quality of work within 20 miles of Aylesbury. We will undertake a range of fencing tasks, from fully installing domestic fencing/gates to small repairs. We are also geared up to repair or install Agricultural fencing. Please call to discuss your requirements. 

Covering all aspects of your garden requirements, including: garden tidies, grass cutting, hedge trimming and reduction, weeding and creation of flower beds, fencing, decking, turfing, patios and a commitment to giving your garden a new lease of life at any time of year, come rain or shine.”   

• Kevin Moore – 07890011667  k.moore59@btinternet.com

“A friendly and experienced local tradesman, offering fencing/timber repair services in the Chinnor/Thame area. I specialise in removal and install of domestic fencing,  sheds, decking as well as timber staining and aftercare. I can undertake repair work on timber structures, from broken fence posts to refurbishing stables and everything in between.
Please call or email me with your requirements, I look forward to hearing from you.”

• Freshscapes – Mark Wakley – 07868433130

“We work with families to bring out fresh ideas and designs for your garden, be it large or small, as well as with commercial companies- you may have sat on our decking at a local pub! We will work with you to deliver creative and cost-effective solutions through design, landscaping and maintenance and believe that you will genuinely enjoy working with us.”

• Kevin Wharton – 07770988250

The Risborough based fencing and gate installer with extensive experience in the industry. 

• Andy Irving – 07929552874

High Wycombe based Fencing and Landscaper. Friendly and professional with a wealth of experience in the sector.

• B P Fencing – 07762 663 216 

The fencing contractors at B P Fencing have been transforming gardens with new and bespoke fencing in Aylesbury and the surrounding areas for close to three decades. We’re passionate about our projects and carry out our jobs in an organised and efficient way to avoid causing any disturbance to your normal routine. We have extensive experience in all aspects of garden improvement and fencing work. For more information about our services, contact us today!

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Tree Surgeons & Arborists

• A Ellis Tree Surgery – Andy – 07709491589 or 01494 817234

“A Ellis Tree Surgery is based in Hazlemere with clients all across the Buckinghamshire area. Our team has over 20 years of experience between them and are fully qualified and insured. Reliable and Experienced – From trimming a small hedge to dismantling large trees, we cover all aspects of tree care and removal throughout Bucks. Our team offers a professional, tidy service every time and aim to provide the best possible tree work.”

• Four Seasons Tree Care – 01844 218222 or 07973507876

“Four Seasons Tree Care Ltd are based in Thame, Oxfordshire. We are specialists in all aspects of tree surgery work from pruning orchard trees to reducing and shaping large old specimens. On occasion trees need to be removed and we have the equipment, knowledge and experience to carry out large tree removal safely and efficiently. We can replant specimen trees and can supply and plant a wide range of beautiful trees and also new hedges.”

• South Bucks Tree Surgeons – 01844 213021 or 01494 681313

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Forestry First Aid & Specialist Training

• Invenio Training – Bruce Petty 07710785777 – E-mail info@inveniotraining.co.uk

“Our forestry first aid courses are for people who want to be confident to act in an emergency. Our training meets the guidelines set out by the Forestry Commission and the HSE. We work in partnership with Berkshire College of Agriculture and The Centre of Land Based Enterprise & Technology. Our courses are run by qualified instructors and medical professionals with additional qualifications/experience with chainsaws & working in the outdoors. Money from our courses goes to the Air Ambulance.”

*Please note: The contractors and companies listed above are in no way affiliated to Briants of Risborough Limited and operate totally independently.