*****Due to COVID-19 our dispatch and lead times are subject to change, and will vary depending on the volume of orders we are dealing with as well as staff shortages etc. Please refer to the messages on our homepage regarding lead times, which superceed any information contained here. Many thanks. *****
Your order is important to us. We make every effort to deliver your products as quickly as possible.
Orders placed Monday to Friday before 2pm will generally be shipped within 24 hours, however there may be instances where this is not possible. Will will endeavour to notify you as soon as possible if there is a delay. The carrier used is determined by the order weight/volume and value of the order. Small, low value items will be shipped via Royal Mail. Large volumes or high value orders will be shipped via DPD courier, on a tracked and signed for 48 hour delivery service. A signature will be required for items that cannot be posted so please provide a contact telephone number and delivery instructions where appropriate.
In the unlikely event that we have an issue with the product or stock level we will contact you as soon as possible. In all instances a confirmation e-mail will be issued notifying you that the item has been dispatched.
Items marked as 'Restricted Delivery'
Some items on our website will be marked as 'restricted delivery', this means the item can only be shipped to UK mainland addresses and we will be unable to ship to Scottish Highlands, Ireland, Isle of Wight as well as other UK Islands etc.
Items NOT Available for Shipping
Some items are not available for shipping, for example gas cylinders or pre mix fuels. These items can however be purchased in store and must be transported from site by the consumer. Likewise, bulky items such as fence pannels are only available for click and collect or local delivery (on our own vehicles) and due to the physical size of the product can't be shipped UK wide by our courier.
Please contact us with any questions you may have.
At Briants we offer a Local Delivery Service at very competitive rates. Delivery rates are available on our 'Contact Us' page and are based on the distance from our premises. All Local Deliveries are made on our own fleet of vehicles by one of our professional drivers. Orders can be placed in store, over the phone or through our website. If ordering through our website, please select local delivery at checkout and the correct delivery charge (if applicable) will be assigned based on your postcode.