“We genuinely welcome all comments and feedback from customers – both good and bad. Customer service is at the heart of everything we do, so hearing that we’ve met or exceeded your expectations motivates us to continue striving to offer what our customers have come to expect from us. Equally as important – if you feel we’ve fallen short, then please do get in touch and let us know so we can continue to learn and improve.“
Here are just a few of the comments we’ve received from customers over the years.
J Pennells via Google
Excellent first time customer experience in yard and shop dedicated staff who know what they are talking about. We needed a fence post, post mix and screws but came out with more items as the shop has so much more to offer and a great choice of safety PPE clothing and accessories as my partner climbs pylon towers. Guys in the yard are really knowledgeable and friendly and will help take items to car for you, the staff in the shop know customers want value for money but also can offer a wide variety of products. Glad to know there is a local good value family run business which is offering a great service so that we can stay away from the high street town brands and don’t need to compete against Aylesbury traffic and parking on a Saturday morning.
I just wanted to email to say thank you very much for the excellent service I received from you on Friday. I was in need of some new fence panels and ordered them at the beginning of the week. I was expecting them to come next week and so it was a great surprise to see that they had been delivered early. Also, I must apologise that I did not leave the back gate open because of this but your delivery men put the extra effort in of still putting the fence panels in the back garden. Please thank them from an extremely happy customer. I shall definitely recommend you to others.
Excellent service and reasonable prices. They have everything in stock from a woodruff key on a Tecumseh engine to chainsaws or fences. First rate. It’s enjoyable and interesting just to wander around and see what they have – if you like country/farming stuff.
Very trustworthy, helpful and honest company. Amazing service and respectful staff. Would recommend.
I just wanted to say thank you for the customer service and advice I received during my last visit to your service department. My family have been a customer of yours for many years and although we do not visit frequently, the level of service and advice is always excellent. During my last visit where I was buying a replacement battery and tube for my Hayter ride on, (originally brought from you back in 1999!) I couldn’t have been more pleased.
I have been a retail customer at Briants for over thirty years and will still be going back for more! It is almost inconceivable that if it is for use in the garden that they would not stock it; the range is incredible.
Having bought almost every kind of equipment over the years from lawn-mowers and chain saws to nails and ladders, buying is a pleasure with expert help always on hand, and maintenance and servicing is always available if needed.
Long may it last!
James B – Operations Director
Please pass on to your manager my regards and how efficient and helpful the service you have provided has been – I find that people are very quick to complain when there is a breakdown in service but I think it’s worth compliments when they are due.
Please pass on our thanks to the gentleman who delivered our lovely kennel, we could not get it through the gate and he took the time to come back with his own tools to dismantle our gate and help place the kennel where we wanted it. Thank you.