Briants of Risborough COVID 19 Update – 21st May 2020
First of all, thank you for the continued support of all our customers. We understand that shopping at distance and reaching us has at times been frustrating so we appreciate your patience. The staff have worked tirelessly to keep the company operating and orders satisfied where possible to do so.
With the government’s recent announcements to relax restrictions we are now putting in place social distancing measures and new procedures in line with government guidelines. This will allow our gradual re-opening whilst ensuring the safety of our staff and members of the public. If we could take this opportunity to update you of the situation going forward.
We will be closed May Bank Holiday weekend and also Friday 29th & Saturday 30th May to make preparations for re-opening on Monday 1st June.
Please note that when we re-open it will be in a carefully managed and staged process, do NOT expect to be able to walk into our store or timberyard like you once did! Before travelling please be aware that there will be a queueing system, heavily reduced numbers of customers allowed through the gate at any one time, limitations on some products due to problems in the supply chain, longer than usual lead times on delivery to site. We reserve the right to make changes to our procedures and opening times without prior notice or publication, please do not assume that information stated on search engines, social media or even our own website is correct to the minute.
If you plan to come to site please be prepared to wait patiently outside whilst maintaining a 2m distance from other customers and our staff. At this time we do not know the exact volume of customers we will be expecting so waiting times will vary significantly and may be extensive at peak time. Customers will be queuing in the open so bring a brolly or sun hat!
Please remember that the steps we are taking are for your own safety and that of our staff. The staff at Briants are here to help but we ask that they are spoken to and treated politely, we will not tolerate any abusive behaviour towards any member of our team, anyone found doing so will be asked to leave.
For those who do visit our premises as of Monday 1st June we ask that you follow the signs and instructions issued to you around site. Please do NOT enter our premises if you exhibit any of the symptoms of Coronavirus as found on the NHS website https://www.nhs.uk/conditions/coronavirus-covid-19/check-if-you-have-cor... .
Given the continued threat of Coronavirus and to reduce unnecessary risk to yourself, our staff and other customers, we urge you where possible to continue to call or e-mail your orders through noting that it may take up to 48 hours to reply and process. Our website continues to take orders 24 hours per day for product lines which are available to the public on a delivery only basis so feel free to visit www.briantsltd.co.uk .
As of 21st May deliveries could take up to 10 -14 days REGARDLESS of how you place your order.
Thank you for your continued support.